Booking Details

 

+ Booking & Proposals

To book your order with us, please get in touch using one of our contact forms or emailing us at sara@theessletter.com. We’ll send you a customised proposal for your review. Once accepted by you, we will send along an invoice with our agreement. A signed agreement plus a 50% initial payment is required to secure your booking.

Proposals are valid for 30 days. Please note, your event date is not secured in our diary until an initial payment and signed agreement is received.

Due to the personalised nature of our work, pricing includes our design fees and known material fees. There may be additional fees that are incurred during your order such as shipping, scope of project change fees, increased quantities, additions, that will be billed separately. These fees will be communicated to you.

+ Pricing & Payments

Pricing is in New Zealand dollars (NZD). Pricing is subject to change without further notice. Price changes may be affected by an increase or decrease in supplier, service and/or production costs.

Payments are applied to work in progress. Some parts of your order may be billed separately due the accumulation of details throughout the design process (such as save the dates and invitations). Full payment of your order must be received prior to us shipping your order regardless of any agreed upon or estimated completion date.

Payment methods include bank transfer and credit card. Please see your invoice for payment details and credit card processing (credit card payments incur a 2.9% surcharge).

+ Quantities & Minimums

We place your order with your quantity in mind. If your quantity changes, please let us know immediately. In the event that your order decreases in quantity we may be able to apply the fee to future costs. If we cannot apply the fee, you will forfeit the difference. If your quantity increases, your order is subject to any expedited shipping fees, rush fees, additional time, and material fees. We highly recommended having at least 10 additional items of each printed item for last minute needs, lost mail, and keepsakes.

Calligraphy and non-invitation orders are a minimum of $125.

Custom invitation design starts at $650. Please contact us for pricing and printing options.

+ Timeframes & Rush Orders

Because our work is custom made, clients are booked in based on their needs and our availability. Timeframes may vary. Should you require items quickly, a 40% rush fee is added. We may not be able to accommodate a rush order due to our workload. We highly recommend securing your event date soonest, to ensure your order is scheduled in to avoid rush fees.

Custom Invitations

Considering when you need to provide your catering numbers, we recommend sending your invitation 3-4 months before your wedding day if you haven't sent out save the dates. Our timeframe for design:

Custom invitations take about 6-10 weeks depending on quantity of design pieces, materials required, and printing method.

Day of details

Envelope calligraphy - 3 weeks once we have both envelopes and a formatted guest list.

Other details depend on event date and materials required.

+ Refunds & Cancellations

We hope you love your order as we are committed to providing fantastic customer service and delivering high quality work. If we’ve made an error, we’ll fix it immediately.

Due to the customised nature of our work, we do not offer refunds or cancellations. Payments are non-refundable as they are applied to work in progress.

Defects

We package your order with care, however if you find any defects or issues please let us know immediately within 48 hours of delivery to you. After 48 hours, your order will be deemed to have been accepted by you. All items with defects or issues must be returned to us.

+ Shipping fees & International shipping

You are responsible for all shipping fees including taxes and expedited shipping fees. Shipping fees vary greatly based on the weight of your order and delivery location, and will be added to your final invoice. While we strive to have your goods to you soonest, we cannot guarantee delivery on any particular date. All orders are shipped courier via New Zealand Post.

Items may ship/mail separately.

International clients are responsible for all fees including import duties, customs and local taxes and any other fees charged by your country.