New Zealand dollars (NZD) - you can convert your currency here.

For New Zealand orders, we add 15% GST. International orders do not have New Zealand tax added - however you are responsible for all import fees, duty, taxes and tariffs your country may charge when receiving your order. These fees are not included in your order, nor charged by us. We recommend that you research your country’s import and duty regulations.

Payment can be made by bank transfer or credit card.

Split payment options are included with our invitation orders. To secure a spot in our production calendar, a non-refundable 10% deposit is required, then 50% due when we begin your order, and the balance due before items are sent to print.

All shop items online and orders for wedding day of stationery are paid in full.

Every request is made to order in our design studio. There are many variables when it comes to orders, including the quantity, the number of items required, whether you’re looking for something custom made or choosing a semi-custom template.

See our shop for premade items - with fast check-out options online.

For semi-custom invitations, the minimum order is 30 invitations - you can order less, however our pricing is set at a minimum of 30 to cover our designs, production, and printing fees.

Semi-custom invitations - begin at $3,800 NZD - convert your pricing here (Example at $3,800 NZD = USD $2,200 | Euro 2,100 | CDN $3,000 | AUD $3,400)

Custom invitations - begin at $6,500 NZD (convert your pricing here (Example at $5,500 NZD = $3,800 USD | Euro 3,600 | CDN $5,300 | AUD $6,000)

Calligraphy commissions - minimum $250 NZD

Yes, we offer a complimentary 15-minute online consultation to answer your questions! Generally our proposal will walk you through our process and provide an overview of our services, so we recommend requesting a proposal and then gathering your questions.

To book a consultation, send us a message.

To maintain a high level service, we work with a select number of clients each year.

We recommend securing a spot in our production calendar soonest with a 10% deposit. Our schedule can be quite busy during wedding season, and we may not have last-minute availability.

Ordering recommendations

Semi-custom designs - at least 5 months before your wedding date

Custom invitations - at least 9 months before your wedding date

All save the dates and invitation orders include:

~ custom calligraphy names and headings within the suite
~ invitation wording guidance
~ colour palette creation
~ digital life-life mock up
~ working directly with your designer to create your beautiful wedding stationery
~ 2 keepsakes suites (one for your and one for your photographer)
~ guest address templates

Semi-custom invitations include an invitation card and envelope with digital printing on one side with return envelope address printing, and one round of design revisions - all other items can be added on.

Custom invitations - the starting price for custom invitations includes a 3-piece suite (invitation + envelope, enclosure card) with digital printing on one side for up to 50 suites and three rounds of revisions. All other items are priced per design and materials requested.

For semi-custom invitations, your invitations, cards and envelopes are unassembled (you can add on assembly if you’d like us to put your suites together). Specific embellishments such as envelope liners or fine twine/silk ribbon will be assembled. Any assembled items will be noted on your invoice.

For custom invitations, full assembly service is included.

You can make changes to your quantities before items go into production. Beyond this, we may be able to increase the quantity if materials are available.

Yes, you can. However, the cost of printing may increase significantly due to the smaller print run. We highly recommend ordering at least 5-10 additional invitation sets to cover lost mail, last-minute guests, and for keepsakes.

While our timeframes may vary, we do our best to keep you updated throughout your order. Our timeframes are dependent on receiving timely responses and complete information required from you, so any delays in responding will unfortunately delay your order.

Here is a general guideline for our services and products - shipping is an additional timeframe separate to our design and production:

Semi-custom collection - Typically 6-8 weeks plus shipping

Custom invitations - Typically 12-14 weeks plus shipping

Day of wedding stationery - Must be booked in a minimum of 2 months before your wedding date so we can design your order, update your design with your final details, print and package your order

Calligraphy only orders - varies by request and quantity, typically 2-3 weeks for envelope calligraphy and wedding placecards plus shipping

Yes! We love sending orders around the world.

We ship orders with New Zealand Post Courier - expedited shipping may be available for an additional fee.

Here are some general shipping estimates, however these can vary without our prior knowledge:

New Zealand - 3 to 5 business days

Australia - 12 business days

Rest of the world - 15-21 business days (upgrades to expedited shipping are usually available and quoted upon request once your order is ready to ship)

Yes! We work with event planners, businesses and non-wedding clients to create stunning designs, signage, branded stationery, and custom calligraphy items. Get in touch to discuss!

Yes! We offer a range of calligraphy services and custom commissions. Popular items include calligraphy guest name tags, calligraphy envelopes, custom cards and so much more!

Yes! We are a full service design studio and happy to discuss your wedding or event needs. Contact us to set up a quick consultation!

Typically no. We print and design items in-house and use our trusted production teams to bring your suite to life. In this case you may prefer working directly with a local print company in your area to print your items.

Due to the customised nature of our work, payments are non-refundable and your order is not eligible for refunds, returns or exchanges. Please place your order with this in mind. If we printed the incorrect file or made an error with your order, at our discretion we will reprint/re-do it at our next available date or provide a printing credit. If there is an error with the order, wording or design that was approved by you, you are responsible for reprinting fees or reordering the item.

Online and wedding day of orders are not able to be cancelled as production begins when we receive it. Invitation orders not yet approved for production may be cancelled however payments made prior to cancellation are applied to work in progress and not available for a refund. In some instances, additional fees may be owed on cancelled orders.

Yes, however our availability is not guaranteed. If we can arrange a postponement, we will re-quote the remaining project.

Firstly, we are truly sorry if you have received a defective item - we take great care to ensure our items are free of defects. All items with defects must be returned to us (we will advise on how to return the item and arrange a credit for reasonable return shipping fees). Upon inspection of returned defects or issues, we will, at our discretion, replace the item or provide a credit for the defected goods. Please contact us Sara@TheEssLetter.com to arrange.